Information and disclaimer on bespoke items / sizes and commission pieces
We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us. We can send photos of completed bespoke items to you for a final 'sign off' if requested, before sending out to be delivered to you.
You must also ensure that you have suitable access into your property / the desired room for any products you order from us, as items cannot be returned for access reasons.
Where sizes are specified by the customer, these are assumed to be the total dimensions to be made, which will include any fixtures or fittings which are to be added to any product or design (unless specified otherwise by customer).
If you request an ambiguous colour which is not from our specific colour range (e.g. you request just 'Green' rather than Farrow & Ball 'Breakfast Room Green'), we will distinguish the shade from our available colours unless you specify otherwise.
We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.
Information and disclaimer on our wood products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product.
The tropical hardwood found on our extending dining table range is a very colourful, characterful wood and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of this timber and not a defect. If you are not prepared to accept the variety of colours and grains found in this wood, you should consider buying a different product.
Information and disclaimer about our reclaimed timber products
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to: colour variation, nails / nail holes, saw marks, dents / scratches, mortise holes, insect holes, staining, tapering, wane etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue. Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Our reclaimed timber comes from a variety of sources, including construction projects. Therefore, there may be nails and other objects in the wood, both metallic and non-metallic.
Being previously used and worked timber, the possibility of decay or fungus can exist. We endeavour to ensure that our timber products are of suitably high quality, but is impossible to eliminate all the risks associated with using reclaimed wood.
Wood Species
With at least 23,000 different species of tree in the world, it can therefore be difficult to 100% assert the type of wood used in any of our products. Other than any oak, pine or tropical hardwood, we cannot guarantee the species of any of the wood products we sell. Where a wood type is listed, this is our 'best guess', but this by no means guarantees the species of a particular piece of wood.
Painted products
In most cases we use Farrow & Ball Estate Eggshell water-based paint on our products. We reserve the right to use other paints professionally mixed to the exact colour on the Farrow & Ball chart. These paints may be water, solvent or oil based, but will give the same colour, sheen and durability as the original Farrow & Ball paint.
We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us. We can send photos of completed bespoke items to you for a final 'sign off' if requested, before sending out to be delivered to you.
You must also ensure that you have suitable access into your property / the desired room for any products you order from us, as items cannot be returned for access reasons.
Where sizes are specified by the customer, these are assumed to be the total dimensions to be made, which will include any fixtures or fittings which are to be added to any product or design (unless specified otherwise by customer).
If you request an ambiguous colour which is not from our specific colour range (e.g. you request just 'Green' rather than Farrow & Ball 'Breakfast Room Green'), we will distinguish the shade from our available colours unless you specify otherwise.
We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.
Information and disclaimer on our wood products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product.
The tropical hardwood found on our extending dining table range is a very colourful, characterful wood and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of this timber and not a defect. If you are not prepared to accept the variety of colours and grains found in this wood, you should consider buying a different product.
Information and disclaimer about our reclaimed timber products
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to: colour variation, nails / nail holes, saw marks, dents / scratches, mortise holes, insect holes, staining, tapering, wane etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue. Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Our reclaimed timber comes from a variety of sources, including construction projects. Therefore, there may be nails and other objects in the wood, both metallic and non-metallic.
Being previously used and worked timber, the possibility of decay or fungus can exist. We endeavour to ensure that our timber products are of suitably high quality, but is impossible to eliminate all the risks associated with using reclaimed wood.
Wood Species
With at least 23,000 different species of tree in the world, it can therefore be difficult to 100% assert the type of wood used in any of our products. Other than any oak, pine or tropical hardwood, we cannot guarantee the species of any of the wood products we sell. Where a wood type is listed, this is our 'best guess', but this by no means guarantees the species of a particular piece of wood.
Painted products
In most cases we use Farrow & Ball Estate Eggshell water-based paint on our products. We reserve the right to use other paints professionally mixed to the exact colour on the Farrow & Ball chart. These paints may be water, solvent or oil based, but will give the same colour, sheen and durability as the original Farrow & Ball paint.
