Terms of service

All Information and disclaimer on bespoke items / sizes and commission pieces

We are happy to undertake work which may include bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us. We can send photos of completed bespoke items to you for a final 'sign off' if requested, before sending out to be delivered to you.

You must also ensure that you have suitable access into your property / the desired room for any products you order from us, as items cannot be returned for access reasons.

Where sizes are specified by the customer, these are assumed to be the total dimensions to be made, which will include any fixtures or fittings which are to be added to any product or design (unless specified otherwise by customer).

If you request an ambiguous colour which is not from our specific colour range (e.g. you request just 'Green' rather than Farrow & Ball 'Breakfast Room Green'), we will distinguish the shade from our available colours unless you specify otherwise.

We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.


Information and disclaimer on our paints and finishes

Every care is taken to ensure a good paint finish on our products. Our products are finished by spray and brush, and will therefore contain signs of this manual process, including brush marks and other blemishes.

We finish in colours according to the Farrow & Ball colour chart as standard, but are happy to finish in other brands of paint, including Little Green and Annie Sloan. As standard use the best paint in the industry, and mix to all colours. Beside a quick sense check on the colour, we will not be held responsible for any issues regarding colour matching.

If you have another brand of paint you'd like to use, just ask. We will ask a profession paint mixer to match the colour, though we will not be held liable for any slight colour indiscretions you may feel arise from this process.

Please note that we can normally finish to any Farrow & Ball colour old and new, but we do ask for a nominal fee of £30 to source archived or special edition colours. Where it cannot be sourced, we will aim to mix it to the requested colour - but we will not be held responsible for any colour seeming to be not quite the correct shade in this event.

Occasionally some small issues can arise from the delivery process. In such instances, the customer is expected to be willing to apply the fix themselves, using paint provided by us. This is a better solution than risking further damage from return delivery to us and back to the customer again.


Information and disclaimer on our wood products

Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. There are occasionally small movements to the wood even from the time it leaves us and is delivered to you, which may result in small cracks or gaps. This is not deemed a fault, it is a variance caused from environmental factors.

Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product. There are occasionally small movements to the wood 

We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. We cannot guarantee that the wood will not move/warp/shrink if placed in a conservatory or beside large bi-folding doors.

All wood products are produced using timber that is treated to reasonably protect against issues such as insects and rot, but the risk of these issues cannot be removed entirely. If any issues are found to exist on your products, we recommend treating the affected areas with suitable repellent chemicals to help minimise the risk of any further issues. Having taken all reasonable steps to avoid such issues, we cannot be held liable for any related damage caused.

All our products are made from wood, which is a natural product and contains it's own unique variations in every piece. Even our products made from or and oak, which are more uniform than tropical hardwood, will have their own characteristics of tone and grain which we cannot control the appearance of. 

The tropical hardwood found on our extending dining table range is a very colourful, characterful wood and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of this timber and not a defect. If you are not prepared to accept the variety of colours and grains found in this wood, you should consider buying a different product. 


Wood Species

With at least 23,000 different species of tree in the world, it can therefore be difficult to 100% assert the type of wood used in any of our products. Other than any oak, pine or tropical hardwood, we cannot guarantee the species of any of the wood products we sell. Where a wood type is listed, this is our 'best guess', but this by no means guarantees the species of a particular piece of wood.


Painted products

In most cases we use tough water-based eggshell-type paint on our products. Our paints are mixed to the exact shade according to the Farrow & Ball colour chart. These paints may be water, solvent or oil based depending on the requirements and availability of materials.

 

Upkeep

It is your responsibility to upkeep the furniture to help ensure it remains useful and suitable for a long time. This will include keeping clean and adding layers of wax with the use of a beeswax furniture polish to help protect the wood surface. It is also your responsibility to periodically test for structural stability and ensure any parts you add in the home are suitably tightened when required. Failure to do this may lead to your furniture becoming unstable or breaking.