Here are a few notes on how to care for our products.
We respectfully ask you to avoid placing our new or rustic reclaimed wood products close to direct heat sources such as radiators and range cookers, or hot environments such as in conservatories or above underfloor heating. Although we take every care to ensure that the wood is of a consistent moisture level and well sealed, we cannot ensure that the product will withstand extreme or prolonged exposure to heat, and exposure to bright sunlight can result in colour fading. Wood is a natural product and must be respected as such.
If you haven't done so already, please read our wood product disclaimers section, as this will help you to better understand our products.
When purchasing an item from our range containing rustic reclaimed wood, from time to time some customers may initially find that they can feel an excess of wax to the top of the wood. This clear soft wax is the very last layer of treatment to the wood, and is important to achieve the desired longevity and finish. This may be due to the change of environments or movement during transit.
If you believe that there is an excess of wax to the wood, the best thing to do is to lightly rub over the wood with either wire wool, or a fine grade sandpaper (e.g. 240 grade). This will gently remove the excess from the table without harming the wood.
If you feel that the wax has not sufficiently hardened by the time it has reached you, it may be that it is acclimatising to to new surroundings and failed to fully 'set'. In such cases, we advise customers to allow for plenty of air flow around the product, preferably cool air - not hot. The aid of a fan would also help speed up the resetting process.
Once the wax has fully set, it will not soften again.
Going beyond the initial few days, it is advisable to care for the wood periodically by rubbing over lightly with fine grade sand paper or wire wool, and apply a new layer of clear soft wax. To apply the new layer of wax, lightly charge a clean paintbrush with your chosen clear soft wax and work into the wood. Start off little by little to avoid over-waxing. You should apply just enough to 'buff' the surface with the fresh wax, rather than liberally applying thick layers.
Freshening up the top layer of wax in this way will help to remove any debris collected from use and keep the table looking it's best. It'll also help to manage stable temperature and moisture levels, which is good for the wood.
If you have purchased a product from us before, please contact us and we'll let you know of our favoured type and brand of wax to use.
On most of our products, we use Farrow & Ball's Estate Eggshell paint to finish. This provides a tough, durable layer to painted areas and should be well resistant to damage. If you have found layers of paint to have become removed through use or age, buy a small tin of your original colour and retouch the paintwork.
Farrow & Ball paint is of high quality, and it's resistance to light fading should be minimal. You may require two or more coats of paint to the retouched areas, depending on the level of damage.
Please visit Farrow & Ball's website for more information, including their current colour range and how to find your local stockist.
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(FMK Trading Ltd.)
Company no. 08399113
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Telelphone 01793 979756
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